Effective date – 9th September 2026
About this policy
This is the cookie policy for HD Mortgages Ltd. In this policy, “we”, “us” and “our” refer to HD Mortgages Ltd.
Registered office: 18 Falcon Fields, Fawley, Southampton, England, SO45 1DE.
This policy explains what cookies and similar technologies are, which services use them on this website, why they are used and how you can control them. It should be read alongside our privacy policy.
What are cookies?
Cookies are small text files stored on your computer, phone or other device when you visit a website. They can help a website or third-party service remember information about your visit, maintain a session or provide a feature such as live chat.
Websites can also use local storage and session storage. These technologies store information in your browser and can perform functions similar to cookies. In this policy, references to cookies include these similar storage technologies where appropriate.
How this website uses cookies
The core HD Mortgages website is a static information website. We have not identified any first-party analytics, advertising or personalisation cookies in the current site.
The website includes the Tawk.to live-chat service. Tawk.to may use cookies, local storage and session storage to operate the chat widget, maintain and synchronise a visitor’s connection, recognise a returning browser, remember widget settings and understand interactions with the service.
The Tawk.to widget currently loads when a page is opened. This means its cookies or browser storage may be set before you open or use the chat window.
Tawk.to cookies and storage
Tawk.to states that its widget may use the following cookies and storage items. Some names are dynamic and contain the Tawk.to property identifier.
The exact cookies, names and retention periods used by Tawk.to can change when the service is updated. For current information, see Tawk.to’s cookie guidance and privacy and legal information.
Information associated with the chat service
When the Tawk.to widget loads, Tawk.to may receive technical information such as your IP address, browser or device information, the page being viewed and an approximate location derived from your IP address. If you choose to use the chat, information you type into the chat will also be processed to provide and respond to the service.
Please do not send bank statements, identification, passwords or other sensitive documents through live chat unless HD Mortgages has confirmed an appropriate secure method.
Managing or blocking cookies
You can delete or block cookies and clear local or session storage using your browser settings. You can also configure many browsers to block third-party cookies. Blocking Tawk.to cookies or storage may prevent the live-chat widget from loading correctly, remembering your session or keeping a conversation connected between pages.
Browser controls differ by provider and version. Guidance about controlling cookies is available from the Information Commissioner’s Office.
Changes to this policy
We may update this cookie policy when the website, the services it uses or the applicable guidance changes. The effective date at the top of this page shows when the policy was last updated.
Contact us
If you have questions about this policy or how this website uses cookies, contact HD Mortgages Ltd at enquiries@hdmortgages.co.uk or call 07585 128102.